Customer Contact & Sales
Cindy van Gils, Commercial Officer Van Leeuwen Zwijndrecht, the Netherlands:
‘Our department looks after the Steel Construction Distribution within Van Leeuwen in Zwijndrecht. This means that we respond to the requests for quotation for ready-to-use products. In addition to steel construction, we also look after requests for construction and horticultural companies. I receive the requests for quotation related to the steel construction segment via the website, e-mail or telephone. On the basis of priorities and our previous experience with the customer, comparable projects and the input of the Procurement department, I then prepare a tailormade proposal. As a rule we submit a competitive proposal within one day. Furthermore, I proactively call our customers to monitor developments and to keep abreast of what is going on in the market. Due to the broad offer of reliable suppliers that we can call on, we can make the difference when it comes to quality and delivery lead time. In addition, we stand out due to our realistic delivery time estimates. We deliver on what we promise.’
Sjo-Heu Lain, Field Sales Manager Van Leeuwen Zwijndrecht, Van Leeuwen Precision and Van Leeuwen Stainless, the Netherlands:
‘At the beginning of 2016, we merged our Van Leeuwen Zwijndrecht, Van Leeuwen Precision and Van Leeuwen Stainless field sales services. As a result, a select group of customers in the Netherlands now has a single point of contact for the three companies. As Field Sales Manager I manage the seven account managers. They specialize in their customers’ segments and function as a lynchpin. This means that the customer can approach his own account manager for any questions. This covers issues such as reducing the number of suppliers, special services, technical questions, or, for example, questions about packaging requirements or treatments. The shorter lines ensure that we are able to even better anticipate customer needs and that we can work more efficiently. To safeguard our product knowledge, all account managers have completed the required internal schooling and work closely together with the specialists in the three Van Leeuwen companies.’