Hydraulic Response: same-day delivery for the Fluid Power industry

Mel Bate
Van Leeuwen Ltd., Brierley Hill, United Kingdom

Van Leeuwen has been a key player in the Fluid Power industry for years. Building on a strong reputation since the company was founded in 1924, Van Leeuwen has committed itself to providing high quality products and high quality service. In that same spirit, Van Leeuwen launched the new Hydraulic Reponse service in 2018. Mel Bate tells about its success and explains how customers benefit from this extremely fast service.

I started working at Van Leeuwen seven years ago as a general sales assistant. In those years, I was responsible for our smaller accounts. Almost two years ago, when the idea for a rapid response service was first introduced, I quickly became involved to further develop and manage it. In early 2018 we officially launched Hydraulic Response from our warehouse in Brierley Hill, in the English Midlands.

Van Leeuwen has two warehouses in Middlesbrough and Brierley Hill which both produce materials for the Fluid Power market. The large warehouse in Middlesbrough keeps a large and varied stock of many different sizes of cylinder tubes and chrome bars. They are typically meant for the manufacturing of hydraulic cylinders, cylinder barrels and piston rods. Because of the large production capacity of this warehouse, they are mainly sold to major manufacturers with a lot of stock capacity. These customers generally place periodic stock orders and while doing so, they take into account that the entire process from order to delivery, including scheduling can take up to a week.

Priorities are obviously different when it comes to repairs, where speed is an important factor. After all, when an agricultural machine breaks down in the middle of a business day, the costs can add up quickly. The same goes for a defective hydraulic ram in a digger. As long as the tool is not operational, a lot of money goes to waste. Think of lost production time and labor costs for workers who are out of action. When something goes wrong, smaller repair companies are often called in for maintenance and repairs. Since they often don’t have the physical or financial capacity available, they tend to keep a small stock of items. When a high priority call comes in they may not have the necessary materials or the required sizes at hand. Needless to say, their customers can’t wait seven days for materials to be delivered, so going to the warehouse in Middlesbrough is not an option.

This is where Hydraulic Response comes in. This service focuses on small, high-speed orders of high-quality materials. Our small team in the Brierley Hill warehouse are always ready for action. If a tractor has a broken hydraulic ram, for instance, the repair company usually only needs the right chrome bar cut to the correct size and in some cases a honed tube as well. When the order comes in, we immediately get to work. In most cases, the materials are cut and sorted straight away. We are able to work much faster on these small orders because we don’t have to schedule them in the production chain. Instead, we can work on an ad hoc basis, jumping on the orders as they come in. At the end of the day, just before we close up, the carrier collects the order and it’s on its way. This allows us to offer next-day delivery for all orders.

Additionally, if a repair simply cannot wait and the customer is willing to pay a little extra, we can offer same-day delivery. Because we cut the materials as quickly as possible, they are often ready for delivery within one hour. A dedicated delivery vehicle will then pick up the materials and deliver them to the customer. When every second counts, this premium service can save our customers a lot of money, especially when they use expensive machinery.

Van Leeuwen introduced the Hydraulic Reponse service in 2018 and I can safely say that its first year has been a success. New customers have become regulars and last August we already reached the target we set for 2019. I’m very proud of this service and my team, so we’re raising the bar for 2020.

Information

Locations

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Lindtsedijk 120
3336 LE Zwijndrecht
Plan route
Phone: +31 78 6252525
E-mail: vlptg@vanleeuwen.nl
Lindtsedijk 100
3336 LE Zwijndrecht
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Phone: (078) 625 25 25
Fax: (078) 625 20 20
E-mail: sales@vanleeuwen.nl
Industrieweg 26
4153 BW Beesd
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Phone: +31 345 687777
Fax: +31 345 683304
E-mail: sales.stainless@vanleeuwen.nl
Hamburgweg 6
7418 ES Deventer
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Phone: +31 570 500700
Fax: +31 570 500777
E-mail: info-precisie@vanleeuwen.nl
Lindtsedijk 100
3336 LE Zwijndrecht
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Phone: +31 78 6293340
Fax: +31 78 6293350
E-mail: sales@teulingstaal.nl
Ettenseweg 7b
7071 AA Ulft
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Phone: +31315236884
E-mail: ulft@vanleeuwen.nl
Schaarbeeklei 189
1800 Vilvoorde, België
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Phone: +32 225 54000
Schlütershof 30
47059 Duisburg
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Phone: +49 203 99340
Berner Str. 38
60437 Frankfurt am Main
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Phone: +49 69 904322-0
E-mail: Distribution.frankfurt@vanleeuwen.de
Industriestrasse 21
71665 Vaihingen/Enz
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Phone: +49 7042 101-0
Fax: +49 7042 101-55201
E-mail: distribution.vaihingen@vanleeuwen.de
Chemnitzer Straße 8
14612 Falkensee
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Phone: +49 3322 277-0
Fax: +49 69 904322 110
E-mail: distribution.berlin@vanleeuwen.de
Rosa-Luxemburg-Str. 29
04103 Leipzig
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Phone: +49 341 - 231037 0
Fax: +49 341 231 07 720
E-mail: Distribution.leipzig@vanleeuwen.de
Havellandstrasse 10-14
68309 Mannheim
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Phone: +49 621 3940
Fax: +49 621 394-255
E-mail: Distribution.mannheim@vanleeuwen.de
Am Moosfeld 26
81829 München
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Phone: +49 89 78046-0
Fax: +49 8978099-13
E-mail: Distribution.muenchen@vanleeuwen.de
Heisenbergerstr. 17A
33104 Paderborn
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Phone: +49 172 2901748
Hammerbrookstraße 92
20097 Hamburg
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Phone: +49 40 600384-0
E-mail: Distribution.duisburg@vanleeuwen.de
Grugaplatz 2
45131 Essen
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Perfektastrasse 69
1230 Wien
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Phone: +43 19346222-0
2, Avenue des Pays-Bas
69881 Meyzieu (Lyon)
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Phone: +33 4 72 451515
Fax: +33 4 72 451520
E-mail: vlfrance@vanleeuwen.fr
32, rue de Mogador
75009 Paris
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The Deckhouse, The Waterfront, West Midlands
DY5 1LW Brierley Hill
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Phone: +44 (0)1384 487600
Fax: +44 (0)1384 487619
E-mail: sales@vanleeuwen.co.uk
Brunel Road, Skippers Lane Industrial Estate
TS6 6JA Middlesbrough
Plan route
Phone: +44 (0)1642 056450
Fax: +44 (0)1642 457914
E-mail: sales@vanleeuwen.co.uk
Crompton Way, Bolton
BL1 8TY Lancs
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Phone: +44 1204 301 611
E-mail: sales.vluk@vanleeuwen.co.uk
Unit 1A, Rotunda Business Centre, Thorncliffe Park
S35 2PG Chapletown, Sheffield, South Yorkshire
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Phone: +44 (0)114 2577577
Fax: +44 (0)114 2570639
E-mail: sales@vanleeuwen.co.uk
Amstrong Road, Daneshill industrial Estate
RG24 8NU Basingstoke
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Phone: +44 1256 811 121
E-mail: sales.vluk@vanleeuwen.co.uk
Tullow Industrial Estate
Bunclody Road Co. Carlow, Tullow
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Phone: +353 (0)59 9181120
Fax: +353 (0)59 9181124
E-mail: sales@vanleeuwen.co.uk
Via Leonardo Da Vinci 97
20090 Trezzano sul Naviglio MI
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Kratka 753/3b
682 01 Vyskov
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Phone: +420 515 532 201
Fax: +420 515 532 200
E-mail: sales@vanleeuwen.cz
Průmyslová 1666
263 01 Dobříš
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Phone: +420 318 533 420
Fax: +420 318 533 450
E-mail: info.production@vanleeuwen.cz
Areal ATPED, Na Brne 1972
500 06 Hradec Kralove
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Phone: +420(0)491610010
Fax: +420(0)491610199
E-mail: sales@vanleeuwen.cz
Nabrezi Dr.Edvarda Benese 20
75002 Prerov
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Phone: +420 585 312 764
E-mail: info.production@vanleeuwen.cz
Jurajov Dvor 523
925 28 Pusté Úľany
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Phone: +421 31 7711 500
E-mail: vlp_info@vanleeuwen.sk
Mikovíniho 4
91701 Trnava
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Phone: +420 491 610 081-2
Fax: +420 515 532 200
E-mail: sales@vanleeuwen.cz
ul. Roździeńskiego 17
41303 Dąbrowa Górnicza
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Phone: +48 32 765 36 00
E-mail: distribution.poland@vanleeuwen.pl
Otiski Vrh 25A
2373 Šentjanž pri Dravogradu
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Phone: +386 2 878 78 52
Fax: +386 2 87 87 860
Lörinci ut 139
2220 Vecsés
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Phone: +36 29 889 190
Fax: +36 29 889 191
E-mail: info@vanleeuwen.hu
Rodūnios kelias str. 11
LT-02189 Vilnius
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Phone: +370.523.204.51
E-mail: vytautas.kausas@vanleeuwen.eu
17 C.A. Rosseti Str.
020011 Bucharest
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Phone: +40 372 499 330
Fax: +40 372 499 319
E-mail: sales.romania@vanleeuwen.ro
Soseaua Draganesti, nr 32
230119 Slatina
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Phone: +40 372 499 330
Fax: +40 372 499 319
E-mail: info.romania@vanleeuwen.ro
TOSB Otomotiv Yan Sanayi İhtisas Organize Sanayi Bölgesi
1.Cadde, 15. Sokak, No:12, 41420 Şekerpınar-Çayırova, Kocaeli
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Phone: +902627230200
Fax: +90262 658 98 01
131, Zelena str.
79035 Lviv
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95-113 Lee Holm Road
NSW 2760 St. Mary´s
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Phone: +61 2 9896 1111
16 General Macarthur Place
Queensland 4301 Redbank
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Phone: +61-7-3413 8200
Fax: +61-7-3381 9591
E-mail: vlbrisb@vanleeuwen.com.au
1/82 Greens Road
Victoria 3175 Dandenong South
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Phone: +61-3-9701 3999
Fax: +61-3-9706 7588
E-mail: vlmelb@vanleeuwen.com.au
31 - 35 Vulcan road
W.A. 6155 Canning Vale
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Phone: +61-8-9455 2882
Fax: +61-8-9455 2828
E-mail: vlperth@vanleeuwen.com.au
Unit 1 lot 261 Schumacher Road
SA 5013 Wingfield
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Phone: +61-8-7002 5100
Fax: +61-8-7002 5111
E-mail: vladel@vanleeuwen.com.au
4, Pioneer Place
627893 Singapore
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Phone: +65 68979301
Fax: +65 68979318
E-mail: info@vanleeuwen.com.sg
No 3, Lot 5, Jalan I Park 1/1
Kawasan Perindustrian I Park 81000 Bandar Indahpura
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Phone: +60 766 060 76
Fax: +60 766 066 07
Suite 11-02, Level 11, Menara IGB, The Boulevard, Lingkaran Syed Putra
59200 Kuala Lumpur
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Phone: +60 (0)322873358
Fax: +60 (0)322845771
E-mail: malaysia@vanleeuwen.com.sg
Chonburi Industrial Estate (Bo-Win) 341 Moo 6 Highway no. 331 KM 91 District Bo-Win Amphur Sri Racha
20230 Chonburi Province
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Phone: +66 (0)38345765 or 66
Fax: +66 (0)38345247
E-mail: info@vanleeuwen.com.sg
25 Alma Link Building, 10th Floor, Soi Chidlom, Ploenchit Road, Lumpini, Pathumwan
10330 Bangkok
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Graha Pratama Building, Floor 14, Jl. M.T. Haryono Kav. 15
12810 Jakarta
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Intiland Tower 3rd Floor, Service Office Suite 02, Jalan Panglima Sudirman 101-103
60271 East Java
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Room 1708, You You International Plaza, 76 Pu Jian Road, Pudong New District
200127 Shanghai
Plan route
Phone: +86 (0)2158311866
Fax: +86 (0)2158311900
E-mail: info@vanleeuwen.com.cn
Qiao Bei Xin Rui 3rd Floor, Rm 311, No 10 Jintang Road, Dongli District
Postal 300301 Tianjin
Plan route
Phone: +86 22 84878680
OilField Supply Center, Exec-03
P.O. Box 261145 Dubai - UAE
Plan route
Phone: +971 4 8833872
Fax: +971 4 8837974
E-mail: process@vanleeuwengulf.ae
Al Ghaith Tower - Office #1202, Hamdan Street
P.O. Box 47144 Abu Dhabi
Plan route
Phone: +971 (0)26271840
Fax: +971 (0)26271244
E-mail: sales@vanleeuwen.ae
Prince Sultan St, Qurtoba Sehamiya Tower, Office 602
Al-Khobar 31952
Plan route
Phone: +966 1 3 845 4438
Fax: +966 1 3 845 4439
E-mail: sales@ubsco-piping.com
West Bay, Palm Tower 2
Suite 3003 Doha
Plan route
Phone: +974(0)97444533150
Fax: +974(0)97444533101
E-mail: process@vanleeuwengulf.ae
Building No. 1060, Plot No. 15, Way No 3709
South Ghubra, P.O. Box 835, PC 115 Muscat
Plan route
Phone: +968 2450 5524
Fax: +968 2448 3832
E-mail: process@vanleeuwengulf.ae
Block No. 2, Plot No. 284
Al Ardiya Industrial Area, P.O. Box 4819 13049 Safat
Plan route
Phone: +965 2225 4545
Fax: +965 2434 4610
E-mail: process@vanleeuwengulf.ae
2875 - 64th Avenue
T6P 1R1 Edmonton Alberta
Plan route
Phone: +1 (0)780469 7410
Fax: +1 (0)780466 5970
E-mail: sales@vanleeuwen.com
1225 North Loop West, Ste. 810
Texas 77008 Houston
Plan route
Phone: +1 281582 3150
Fax: +1 281582 3151
E-mail: usa@vanleeuwen.com
Olofsdalsvägen 32, Box 101
SE-30104 Halmstad
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Phone: +46.70.64.10.122
Koesmosevej 48-58
5500 Middelfart
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Münchwilerstrasse 37
CH-9554 Tägerschen
Plan route
Phone: +41719299393
E-mail: info@kindlimann.ch
Avenue des Baumettes 3
1020 Renens
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15 route de Merville
27320 La Madeleine de Nonancourt
Plan route
Phone: +33 2 32 58 01 54
Fax: +33 2 32 58 16 60
E-mail: distribution.france@normydro.com
Luchthavenlaan 4
1800 Vilvoorde
Plan route
De Limiet 15
4131 NR Vianen
Plan route
Phone: +31 (0)347 361911
Fax: +31 (0)347 361730
E-mail: info@combulex.nl

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Hydraulic Response: same-day delivery for the Fluid Power industry

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